Sales Order Processor - Blackburn

Position Overview:

Processing customer sales orders and call handling

Location:

Blackburn

Company Overview:

Pets Choice is a leading pet food manufacturer whose industry knowledge spans over 135 years. Based in Blackburn, Lancashire, the Pets Choice portfolio of brands offers a variety of products for pets and wild animals under its brands; Webbox, TastyBone, Meatiful, Spike’s World, Goodwyns, Davies, Oceanic and Vitakraft. Each brand offers a unique insight into animals from dogs to ducks and produces high-quality products that cater to a wide variety of consumer needs. As a trusted partner, Pets Choice provide private label goods including extruded food, wet food and retorted trays, and baked fresh meat treats. The business also offers additional services such as packaging design, fulfilment and logistics. With a broad range of capabilities and distribution channels worldwide, Pets Choice are proud to be a major supplier to the UK grocery, independents and pet speciality sectors.

Role:

• Take an active role in supporting the business by processing orders to support turnover, volume, and profitability
• Processing of customer sales orders and call handling, offering the best customer service to our customers
• Complete Pre Order Checks in line with commercial agreements identifying and resolving any variances to these
• Using automated systems as well as manual entry with regards to load fill, lead-time and delivery dates
• Identify in advance any risk to service and take steps to escalate and mitigate the order or potential service issues
• Assist in the arrangement of despatch documentation
• Access and update customer portal orders and manage customer subscription or order pattern changes
• Answer customer order and service related emails
• Redirect general email and calls to relevant departments
• Ensure all records, systems and paperwork are kept up-to-date
• Take and process payments and manage invoices
• Responsible for the adherence of agreed business policies and procedures, as well as legal requirements affecting the department e.g. GDPR
• Record data to support internal and external reporting
• Support with additional sales office related administration tasks
• Provide cover for the department when required

Key attributes and skills:

• Minimum 1 years’ experience in a sales office / customer order processing environment
• A sound understanding of Microsoft Office Software including, Excel, and stock and data management systems
• Empathetic, calm and clear communicator
• Strong organisation skills with excellent attention to detail
• Numerically competent
• Resilient with a positive and can-do attitude, and comfortable working in a fast-paced environment
• Must be fluent in English